Shipping policy

Shipping Policy

At The Devon Screen Company, we aim to provide a smooth and timely delivery experience. Below you will find details about our shipping process, delivery times, and important information related to your order.

Processing Time

  • All orders are acknowledged within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • There may be a lead time of up to 21 days due to the bespoke nature of the product.
  • We will update you on the manufacturing process and let you know a timescale.
  • You will receive a notification once your order has been dispatched.

Shipping Rates and Delivery Times

Postage and Packaging for the Original Displayory is £50 for mainland UK delivery.

    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 1-2 business days at extra cost depending on destination.
    • For inter orders please contact us at hello@thedevonscreencompany.co.uk

Customs, Duties, and Taxes

  • For orders outside the UK, customs, duties, and taxes may apply based on your country’s regulations.
  • Any such charges are the responsibility of the customer and are not included in the product or shipping cost.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery.

Shipping Delays

Please note that delivery times may vary due to unforeseen circumstances, including weather, courier delays, or customs processing for international orders. We appreciate your understanding and patience.

Damaged or Lost Items

  • If your order arrives damaged, please contact us immediately at [email] with photos of the damage. We will work to resolve the issue promptly.
  • In the rare case that your shipment is lost, we will work with the courier to investigate and ensure a solution.

Contact Us

If you have any questions or concerns regarding shipping, please don't hesitate to reach out to us at hello@thedevonscreencompany.co.uk.

Thank you for choosing The Devon Screen Company!